1. Information We Collect

When you place an order, contact us or interact with our website, we may collect information such as your name, phone number, email address, billing address, shipping address and order details.

We may also receive technical information such as browser type, device information, IP address and website interaction data where collected through our ecommerce platform or service providers.

2. How We Use Your Information

Information may be used to:

• Process and fulfil your orders.
• Arrange delivery and shipping.
• Communicate with you regarding your order.
• Provide customer support.
• Process payments and refunds.
• Improve our website, products and services.
• Prevent fraud, misuse or unauthorized activity.
• Meet applicable legal or regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment service providers.

Sidhya does not intentionally store complete debit card, credit card or banking credentials on its own systems unless specifically required and lawfully permitted.

Payment providers may process payment information according to their own privacy policies and security practices.

4. Sharing of Information

We may share necessary information with trusted service providers involved in operating our business, including payment processors, logistics and courier partners, technology providers and customer-support services.

Information may also be disclosed where required by applicable law, legal process or a lawful government request.

5. Cookies

Our website and service providers may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve the shopping experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted, we may use your contact information to send updates, offers or promotional communications.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option where provided.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, prevent fraud and comply with applicable legal requirements.

9. Children's Privacy

Our services are not intentionally directed toward children who are not legally permitted to make purchases or provide personal information without appropriate consent.

10. Third-Party Services

Our website may contain links to or integrate services operated by third parties. Sidhya is not responsible for the privacy practices of independent third-party websites or services.

11. Policy Updates

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective or updated date.

12. Contact Us