1. Shipping Availability

Sidhya currently ships orders within India, subject to product availability and courier serviceability.

Some remote, restricted or non-serviceable locations may not be eligible for delivery.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During festive periods, sales, promotional campaigns, product launches or periods of high order volume, processing may take additional time.

3. Delivery Timeline

Once dispatched, orders generally take approximately 5–7 business days to reach the customer, depending on the delivery location and courier service.

Remote locations and areas with limited courier connectivity may require additional delivery time.

Delivery timelines are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Sidhya may offer free shipping on selected products, order values, locations or promotional campaigns.

Any applicable shipping charges will be clearly shown before payment or order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another available communication method.

You can use the tracking information provided to follow the progress of your shipment through the applicable courier service.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a shipment to the sender.

Customers should ensure that someone is available to receive the package and that the provided contact number is reachable.

If an order is returned to Sidhya because of repeated failed delivery attempts, refusal to accept the package or customer unavailability, additional shipping charges may apply for re-delivery where applicable.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

Please carefully verify your name, phone number, house or building details, street, city, state and PIN code before completing your purchase.

If you notice an incorrect address after placing your order, please contact us immediately. Once an order has been processed or shipped, we may not be able to change the delivery address.

8. Delayed Deliveries

While we work to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Severe weather conditions.
• Natural events or disasters.
• Courier or logistics delays.
• Public holidays.
• Festive-season order volumes.
• Transportation disruptions.
• Operational or technical issues.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team for assistance.

9. Courier Delays

After an order has been handed over to the courier, delivery is subject to the courier's network, operational conditions and service availability.

Sidhya will make reasonable efforts to assist customers with shipment-related concerns and coordinate with the courier where necessary.

10. Failed or Returned Deliveries

An order may be returned to Sidhya if delivery cannot be completed because of reasons such as:

• Incorrect or incomplete address.
• Incorrect phone number.
• Repeated unsuccessful delivery attempts.
• Customer refusal to accept the shipment.
• Customer unavailability.
• Location being outside courier serviceability.

If a customer requests re-delivery after a shipment has been returned, additional delivery charges may apply where applicable.

11. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect the product carefully and contact Sidhya as soon as possible if the product itself has been affected.

For damaged or incorrect products, please refer to our Return & Refund Policy.

12. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, packaging, warehouse processing or logistics requirements.

In such cases, you may receive separate tracking information or deliveries.

13. Pre-Orders & Special Products

Certain products may have different processing or delivery timelines, including pre-order, made-to-order, customized or specially prepared products.

Where a different timeline applies, the relevant product page or order communication will provide the applicable information.

14. Delivery Confirmation

An order may be considered delivered once the courier records a successful delivery to the shipping address provided by the customer.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can assist with the courier investigation.

15. Shipping Policy Updates

Sidhya may update this Shipping Policy from time to time to reflect changes in our logistics partners, delivery processes, service areas or applicable requirements.

The latest version of this policy will be available on this page.

16. Contact Us