Terms & Conditions

1. General

These Terms & Conditions govern your use of the Sidhya website and your purchase of products through our online store.

By accessing, browsing or purchasing from our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

2. About Sidhya

Sidhya operates an online store offering products to customers across India, subject to product availability and delivery serviceability.

Product availability, pricing and other information may change from time to time without prior notice.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.

However, slight differences in colour, appearance, packaging or presentation may occur due to screen settings, photography, manufacturing variations or packaging updates.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable shipping charges, taxes or other charges, where applicable, will be displayed during the checkout process.

In the event of an obvious pricing or listing error, Sidhya reserves the right to correct the error and, where necessary, cancel the affected order.

5. Orders

When placing an order, you agree to provide accurate, complete and current information including your name, phone number, email address and shipping address.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

An order confirmation does not necessarily guarantee fulfilment if the product becomes unavailable or an issue is identified with the order.

6. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If an order has already been shipped, the customer may need to follow the applicable return or refund procedure.

7. Payment

Customers may pay using the payment methods made available during checkout.

Payment transactions may be processed through third-party payment service providers.

Sidhya is not responsible for delays or technical issues caused by external payment providers, banks or payment networks.

8. Cash on Delivery

Cash on Delivery may be available for selected products, locations or orders, subject to serviceability and availability.

Customers placing Cash on Delivery orders are expected to provide accurate contact and delivery information and be available to receive the shipment.

9. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, logistics disruptions and other circumstances outside our reasonable control.

Sidhya does not guarantee delivery on a specific date unless expressly stated otherwise.

10. Returns & Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers must follow the applicable return procedure and provide the required information or evidence when requested.

11. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Sidhya as soon as possible after delivery.

We may request photographs, videos, packaging information or other details to verify the issue before approving a replacement, return or refund.

12. Customer Responsibilities

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

Correct customer name.
Correct mobile number.
Correct email address.
Complete shipping address.
Correct city, state and PIN code.

Sidhya may not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

13. Website Use

You agree to use the Sidhya website only for lawful purposes.

You must not:

Attempt unauthorized access to the website.
Interfere with website functionality.
Use the website for fraudulent purposes.
Upload malicious code or harmful content.
Attempt to obtain another customer's personal information.
Use website content for unauthorized commercial purposes.

14. Intellectual Property

Unless otherwise stated, the content available on the Sidhya website, including logos, text, graphics, images, product descriptions, designs and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without appropriate authorization.

15. Third-Party Services

Sidhya may use third-party service providers for payment processing, shipping, analytics, communication, website functionality and other business operations.

Third-party services may operate under their own terms, conditions and privacy policies.

16. External Links

Our website may contain links to websites or services operated by third parties.

Sidhya is not responsible for the content, security, availability or privacy practices of independent third-party websites.

17. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, server problems, internet connectivity or circumstances outside our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Sidhya shall not be responsible for losses or delays resulting from circumstances outside our reasonable control.

This may include courier delays, technical failures, payment gateway issues, transportation disruptions, natural events, public holidays or other unforeseen circumstances.