1. Return Eligibility

Customers may request a return or replacement for products that are received damaged, defective, incorrect or materially different from the product ordered, subject to verification.

Return requests must be submitted within 7 days of delivery.

Items must be unused, unworn and returned in their original condition with original packaging, tags and accessories wherever applicable.

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product, packaging and shipping label to verify the issue.

After verification, Sidhya may offer a replacement, return or refund depending on the circumstances and product availability.

3. Incorrect Product Received

If you receive an item different from the product you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product received and its packaging.

Once verified, we will provide the applicable resolution.

4. Products Not Eligible for Return

Returns may not be accepted for products that:

• Have been used, worn, washed or altered.
• Are damaged due to customer misuse or negligence.
• Are returned without original packaging where packaging is required.
• Are missing tags, accessories or parts supplied with the product.
• Are returned after the applicable return period.
• Have been damaged after delivery due to improper handling.

5. How to Request a Return

To request a return or replacement, contact our support team with:

• Order number.
• Customer name and registered phone number.
• Reason for the return.
• Clear photographs or video of the product, where applicable.

Our team will review the request and provide further instructions if the return is approved.

6. Return Shipping

Where the return is approved because the product was damaged, defective or incorrect, Sidhya may arrange or reimburse applicable return shipping as determined on a case-by-case basis.

For returns arising from reasons other than product damage, defect or incorrect fulfilment, return shipping arrangements may be subject to applicable charges.

7. Refund Process

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order, subject to payment gateway and banking processing timelines.

Refund processing time may vary depending on the payment provider or bank.

8. Cash on Delivery Orders

For eligible Cash on Delivery orders, refund arrangements will be communicated by our customer support team and may require additional payment details from the customer.

9. Exchange or Replacement

Where a replacement is approved, availability will depend on stock.

If the same product is unavailable, Sidhya may provide an alternative resolution, including a refund where applicable.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

11. Fraudulent or Abusive Return Requests

Sidhya reserves the right to investigate return requests and decline requests that appear fraudulent, abusive or inconsistent with the product's condition at delivery.

12. Contact Us